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WARNING: WARNING: WORK IN A WELL VENTILATED AREA and use Protective Equipment (including masks and gloves) when working with specialty printing and curing products and processes (including DTF, DTG, UV etc.) as fumes and processes may be hazardous. We highly recommend the use of a fume extractor when working with DTF powder in addition to good ventilation and filtration in your work area. The use of all specialty ink printing equipment and supplies such as inks, chemicals, powders etc. are at the sole risk of the user. Specialty inks and film require a good humidity and temperature environment (55% - 75% humidity, and 75° to 80°F) to minimize risk of ink clogs and film buckling.
Simon T.
Works OK but I need help with my settings
William W.
excellant products but customer service leaves a lot to be desired.
Carmen J.
Quick response! Easy instructions!
Sergio V.
The customer service is great Theo was very patient with onboard training, Patrick was awesome with assisting me with ordering supplies
Ann B.
After several emails, Robert helped me to get my program and printer running successfully! A+ customer service!
Ronald M.
Steve is very good at customer satisfaction. DTG you have a good one. He was prompt to answer all the questions that i had. Even when i forgot a question and went back was very patient with me and gave an answer to all the things that i had. Thank you Steve
Lacy G.
Awesome customer service. I was having a ton of issues (user error) they worked with me and was happy to help until we got it all figured out! Will definitely recommend and use it in the future for purchases.
Corry B.
Patrick our sales rep is Amazing he is always kind and provides us with excellent customer service. If the have a new product he always ask if we would like to try it, but he is not pushy if I tell him no. We use the DTF ink for Epson print heads and it is a great product. We also use the premium adhesive powder and it works great. I would recomend this company for your DTF printing needs
Angelica G.
I had placed an order for the Acrorip software and I accidentally ordered the incorrect one. Steve was great in helping me ensure I was able to have store credit applied so that I could purchase the correct version of the software I was looking for after a return. I will definitely be coming back to this company for any future DTF printing needs, as well if I am ever looking to make an equipment purchase with them. :)
Stephanie C.
I was having issues with my black ink on my prorip software , I emailed the support team and got the answer I needed the very next day!! Got me back up and running smoothly!! I appreciate the help and fast response.
Reynald John Elardo E.
Great Product, quality. the member are very helpful and fast action in any cases. Specially Sam. I owe him a lot by helping me. Never had experience a customer service just like him.
Noah R.
Theo did a great job at explaining step by step how to use the new printer as well as how to troubleshoot future issues if they occur. I was very impressed with his level of patience and professionalism throughout the process
Shanika C.
I have been purchasing DTF products from this company for over a year now and have always been able to reach someone with any questions or concerns. Steve assisted me with my last issue related to a missing item in my shipment and he was extremely helpful. I know that this company will always address concerns fairly and honestly. This is the only company I purchase from and know that they will address any and all concerns. I have tried ordering items from other companies and always end up coming back here because of the quality and reliability of their products. It is difficult to find a trustworthy company but this is definitely one of the best. Thank you!
Charleen M.
I spoke with Davis Smith on July 21 because I had just received my printer, but there was no software in the packet. David was very helpful and patient with me in getting the software to me via email. He also let me know that if I needed any assistance to reach out to him. Customer service was awesome. David did everything that he could to help me in getting the software that I needed.
Vanessa V.
What a great experience from start to finish! I purchased the DTF PRO Epson L1800 LITE Printer with the ink, software, and master class package. Prior to delivery, I received emails confirming my purchase as well as step by step instructions for software downloads. Once received I watched all of the master class videos and followed each step to completely set up and install my printer. It was so easy to follow and left me feeling confident for my first ever print! The videos cover every part you need. I would highly recommend purchasing the package with this class and ink. I completed my first print today and it was awesome. Thank you so much!
Justin S.
I have made several orders fron dtg pro with no issues. I made a recent purchase and had a small issue using the discount code. I contacted the help center and they quickly refunded me what I would have saved with the discount code. Steve Oasis was very easy to work with and very prompt. Thank you again.
Dawn G.
As a 30+ year business owner, I've dealt with a LOT of vendors. I've purchased 2 pieces of equipment from DTGPro and both times, the experience has been EXCELLENT! David Smith and the rest of DTGPro's staff have always provided top notch customer service, support and equipment. It's because of them, that I will be a continuing customer of DTGPro.
Brittany W.
I originally ordered 2 sample printouts to make sure I was happy with the DTF transfers before ordering in bulk. They came in great, so I came back to order more. Unfortunately, my edited image was not saved from my previous sample order so I reached out in the chat feature. Steve was great and talked me through how to request the background be removed again and that the ready-to-print image be saved for future orders. Thanks, Steve!
Raul M.
I’ve been working with DFT Pro 6 or 7 months now, when I purchase my printer and all that set up for my business Steven and Robert and Theo. they’ve been there. I have a lot of issues because of new set ups and learning the printing technology for the DFT but so far has been fun, Challenging sometimes because we had to learn techniques and how the equipment works support has been there no calls are allowed just emails at sometimes can be frustrated because you have to wait for the emails to come back with instructions and how to fix things so you have to stop your production or whatever you do to make your orders going But it’s been there the support thank you to all of you for the help you guys have given me and setting up my printer and understanding settings and problems. I thing I need to address and needs to be fix is that we need to see all our order online to avoid mistake on ordering the wrong material. But other then that all good.
Kenneth B.
dtfpro has been my go to for my films and inks since i started with DTF, its been a learning curve for sure but I am happy with their products and their delivery time has improved
